Terms and Conditions for Harestock Garage Ltd
Terms and Conditions of Business
These Terms and Conditions shall apply to the repair and maintenance of motor vehicles by Harestock Garage.
Definitions:
In these terms and conditions, the following expressions have the following meanings:
“The Garage” means us, Harestock Garage, of 41 Priors Dean Road, Harestock, Winchester, Hampshire, SO22 6JU;
“The Customer” means you, any individual, firm or corporate body requiring the services of the Garage;
“Work” means any services carried out by the Garage, including but not limited to repairs, vehicle servicing and MOTs;
“Price” means the fee payable for the Work including parts, labour, VAT and any additional charges; and
“Vehicle” means the Customer’s vehicle which may be a car, van, motorhome, motorcycle, caravan or trailer.
These terms and conditions will be binding between the Garage and the Customer upon the booking of any work.
If you place an order for work via the phone or internet you warrant that you are legally capable of entering into a contract, you are at least 18 years old and you reside in the UK.
The Work
We shall use our best and reasonable endeavours to give you an accurate timescale for the Work. If, due to circumstances beyond our control, including non-availability of parts or a delay in delivery, it will not be possible for the Work to be completed as arranged, we will contact you as soon as is reasonably possible to inform you accordingly.
All parts to be used shall be new and shall be either of Manufacturer’s original equipment (OE) standard or those produced by a third party of OE standard.
The Garage shall use its best and reasonable endeavours to ensure that good care is taken of the Vehicle and any of the Customer’s possessions which may be inside it. Notwithstanding this provision, we shall not be held responsible for any loss or damage to such possessions and the Customer is advised to remove all possessions from the Vehicle prior to the start of the Work.
Payment
From the point at which we start work on the Vehicle up until the point at which all sums due are paid in full in cleared funds, we shall have a general lien on the Vehicle and its contents for all sums due.
Following completion of the Work, we shall issue an invoice to the Customer. This can be paid in cash or by bank transfer, debit or credit card ONLY.
All sums shall be due immediately upon receipt of the relevant invoice.
Upon receipt of the payment in full in cleared funds for any work carried out, we will return the vehicle to you.
Our invoice shall provide a comprehensive summary of all work done and shall provide full details of all parts and labour including the Price payable therefor all work carried out, including any additional work, will be inclusive of VAT.
If payment is declined another form of payment should be arranged. Until the payment is paid in full the vehicle will not be released to the customer, this includes goods which have been fitted to the vehicle.
Our Warranty
In addition to your Statutory Rights, we provide a Parts & Labour Warranty for a period of 12 months (or within 12,000 miles – whichever comes first) for parts which are replaced by us and become defective within this time or distance, and any related workmanship.
Certain products will be excluded from the warranty and we will inform you of this on the booking of the Work.
Any Warranty given is dependent upon: The Garage being given an opportunity to investigate or rectify any faults within a reasonable timeframe. The manufacturer’s vehicle operating instructions being followed.
Having the vehicle serviced or otherwise maintained according to the manufacturer’s recommended schedule (at the time or distance specified and with Original Equipment specification parts and filters, carried out by a VAT Registered garage with invoice).
Full compliance with our advisories, warnings and information or any instructions provided by us either in writing or verbally.
The parts or workmanship carried out not being subjected to abnormal conditions or unreasonable wear and tear.
The warranties on certain parts may vary due to their original Manufacturers’ warranty conditions. The Customer will be informed of this in writing.
Any warranty granted by the Garage applies directly to the Vehicle. If the Customer sells or otherwise transfers the ownership of the Vehicle to another party, that party shall remain entitled to the benefit of the warranty for the remainder of the Warranty Period.
Insurance and Liabilities
The Garage shall have in place at all times suitable and valid insurance which shall include public liability insurance.
The Garage’s total liability for any loss or damage caused as a result of its negligence or breach of these Terms and Conditions shall be limited to the extent of this insurance. We shall, under no circumstances, be liable for any consequential loss or damage whatsoever.
The Garage is not liable for any loss or damage suffered by the Customer which results from the Customer’s failure to follow any instructions or recommendations given by the Garage or by the Manufacturer.
The Garage is not liable for any loss or damage suffered by the Customer from the storage of its vehicle or the vehicle’s contents at the Company’s premises.
Nothing in these Terms and Conditions shall limit the Garage’s liability for death or personal injury.
The Garage shall indemnify the Customer against any costs, liability, damages, loss, claims or proceedings arising out of the Garage’s carrying out of the Work or any breach of these Terms and Conditions.
The Customer shall indemnify the Garage against any costs, liability, damages, loss, claims or proceedings arising out of the Customer’s failure to meet any of its obligations or any other breach of these Terms and Conditions.
Abuse
We will not tolerate any abusive behaviour, language or threats to any staff or other customers, whether in person, on the telephone or in writing. Anyone behaving in this manner on the premises will be asked to leave and the police will be contacted if required.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Your Privacy
Please read Privacy Policy
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: Office@harestockgarage.com
